Customer and Sales Support

工作流概述

这是一个包含7个节点的中等工作流，主要用于自动化处理各种任务。

工作流源代码

下载

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      "parameters": {
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        "options": {
          "responseMode": "lastNode",
          "loadPreviousSession": "memory"
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        "initialMessages": "Hi! I’m Babish from Apple Case. How can I help?”"
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      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "008d806b-e56d-4c37-b64d-2eb6792eefb5",
      "name": "Place order",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        540,
        240
      ],
      "parameters": {
        "columns": {
          "value": {
            "Address": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Address', ``, 'string') }}",
            "Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID', ``, 'string') }}",
            "Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}",
            "Case Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_Name', ``, 'string') }}",
            "Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Timestamp', ``, 'string') }}",
            "Phone Model": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Model', ``, 'string') }}",
            "Phone Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Number', ``, 'string') }}",
            "Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Timestamp",
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              "canBeUsedToMatch": true
            },
            {
              "id": "Case ID",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Case ID",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Case Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Case Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Phone Model",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Phone Model",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer Name",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Customer Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Phone Number",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Phone Number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Address",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Address",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Quantity",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Quantity",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
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          "convertFieldsToString": false
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        "options": {},
        "operation": "append",
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          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=622166849",
          "cachedResultName": "Order placed"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
          "cachedResultName": "Apple Case Stock"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "r16nFPNT77oA4BPq",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8",
      "name": "Update Stock",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        660,
        240
      ],
      "parameters": {
        "columns": {
          "value": {
            "Sold": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Sold', ``, 'string') }}",
            "Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID__using_to_match_', ``, 'string') }}",
            "Updated ISO": "={{ $now.toISO() }}",
            "Quantity Available": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity_Available', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "Case ID",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Case ID",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Phone Model",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Phone Model",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Case Name",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Case Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Case Type",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Case Type",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Quantity Available",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Quantity Available",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Initial Inventory,",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Initial Inventory,",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Sold",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Sold",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Updated ISO",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Updated ISO",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "row_number",
              "type": "string",
              "display": true,
              "removed": true,
              "readOnly": true,
              "required": false,
              "displayName": "row_number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "Case ID"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "update",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 2019723207,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
          "cachedResultName": "Inventory"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
          "cachedResultName": "Apple Case Stock"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "r16nFPNT77oA4BPq",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
      "name": "Support Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        120,
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      ],
      "parameters": {
        "options": {
          "systemMessage": "=SYSTEM
You are the customer-support agent for “My Apple Case”.

TOOLS
• GetStock      { \"phone_model\": string }
  • Returns: [{ \"case_id\": int, \"case_name\": string,
                \"quantity_available\": int, \"sold\": int,
                \"image_url\": string, ... }]
• PlaceOrder    { \"case_id\": int,
                  \"case_name\": string,
                  \"phone_model\": string,
                  \"customer_name\": string,
                  \"phone_number\": string,
                  \"address\": string,
                  \"quantity\": int }
• UpdateStock   { \"case_id\": int,
                  \"quantity_sold\": int,
                  \"quantity_available\": int,
                  \"sold\": int }
•  The \"case_id\" you send to PlaceOrder or UpdateStock must be the one that
   appears **in the same row as the chosen case_name** from the latest
   GetStock response. Do not invent or modify it.
RULES
1. Begin every user-visible reply with:  **Welcome to My Apple Case.**
2. Speak English or Roman-Nepali, matching the customer.
3. ONE tool call per turn. 
4. If GetStock returns an **image_url**, embed it after the text line using
   Markdown:  
   `![<case_name>](<image_url>)`
5. Legal case_ids set
   • The only valid case_id values are the ones you just received from
     GetStock in this conversation turn.
6. Guard clause
   • If you do not have a valid case_id for the customer’s chosen case,
     ask follow-up questions or run GetStock again.  DO NOT guess.
7.Picking the correct case_id
   a. After GetStock returns, keep its rows in memory.
   b. When the customer names a case_name you just showed, locate the row
      whose case_name matches **exactly** (case-insensitive) and copy that
      row’s case_id.
   c. If more than one row shares the same case_name, ask which “Option #”
      or show a numbered list so they can pick.  Never guess.

WORKFLOW
a. If you don’t yet know stock data, call **GetStock** with the phone model.  
b. From GetStock output read:
      qa = quantity_available
      sold = sold
      img  = image_url  
  • Show the case_id, case_name, qa and (if img exists) the image. 
c. If qa < requested quantity → apologize, no PlaceOrder. 
d. Determine the correct case_id:
     • EXACT match: one row → use that row’s case_id.
     • Multiple matches: show a numbered list and ask the customer to
       choose (e.g. “Type 1 or 2”).  Run no tools until they choose.
   Then call PlaceOrder using that exact case_id.
e. Else collect missing customer fields → call **PlaceOrder**.  
f. After PlaceOrder succeeds, compute:
      qa_new   = qa   - quantity
      sold_new = sold + quantity
   then call **UpdateStock** with:
      { \"case_id\": ..., \"quantity_sold\": quantity,
        \"quantity_available\": qa_new, \"sold\": sold_new }
g. After UpdateStock returns, thank the customer and show qa_new.

EXAMPLES
### Check stock with image
User: iPhone 12 ko cover cha?  
Assistant → tool:  
{ \"tool\": \"GetStock\", \"args\": { \"phone_model\": \"iPhone 12\" } }

(GetStock output example)  
[
  {
    \"case_id\": 312,
    \"case_name\": \"Clear MagSafe Case\",
    \"quantity_available\": 25,
    \"sold\": 75,
    \"image_url\": \"https://example.com/clear-case.png\"
  }
]

### Two rows same name
(GetStock output)
1. case_id 101  \"Leather Flip\"  qty 3
2. case_id 202  \"Leather Flip\"  qty 10

User: I want the Leather Flip case.
Assistant: Welcome to My Apple Case. I have two “Leather Flip” options:
(1) case_id 101 – 3 in stock
(2) case_id 202 – 10 in stock
Which one would you like? Please reply 1 or 2.

My Apple Case ma swagatam. **Clear MagSafe Case** – 25 stock cha.  
![Clear MagSafe Case](https://example.com/clear-case.png)
",
          "returnIntermediateSteps": true
        }
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      "retryOnFail": true,
      "typeVersion": 1.8
    },
    {
      "id": "03153a59-4971-49db-86c2-5fd245b36d28",
      "name": "GetStock",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        400,
        240
      ],
      "parameters": {
        "options": {},
        "filtersUI": {
          "values": [
            {
              "lookupValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Value', ``, 'string') }}",
              "lookupColumn": "Phone Model"
            }
          ]
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 2019723207,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
          "cachedResultName": "Inventory"
        },
        "documentId": {
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          "mode": "list",
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          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
          "cachedResultName": "Apple Case Stock"
        },
        "combineFilters": "OR"
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "r16nFPNT77oA4BPq",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.5
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "6f49665c-583f-456e-9ea9-bb95b172cac1",
  "connections": {
    "GetStock": {
      "ai_tool": [
        [
          {
            "node": "Support Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Place order": {
      "ai_tool": [
        [
          {
            "node": "Support Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Update Stock": {
      "ai_tool": [
        [
          {
            "node": "Support Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Simple Memory": {
      "ai_memory": [
        [
          {
            "node": "Support Agent",
            "type": "ai_memory",
            "index": 0
          },
          {
            "node": "When chat message received",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Support Agent": {
      "main": [
        []
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "Support Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "When chat message received": {
      "main": [
        [
          {
            "node": "Support Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

功能特点

自动检测新邮件
AI智能内容分析
自定义分类规则
批量处理能力
详细的处理日志

技术分析

节点类型及作用

@N8N/N8N Nodes Langchain.Chattrigger
@N8N/N8N Nodes Langchain.Lmchatopenai
@N8N/N8N Nodes Langchain.Memorybufferwindow
Googlesheetstool
@N8N/N8N Nodes Langchain.Agent

复杂度评估

配置难度：

★★★☆☆

维护难度：

★★☆☆☆

扩展性：

★★★★☆

实施指南

前置条件

有效的Gmail账户
n8n平台访问权限
Google API凭证
AI分类服务订阅

配置步骤

在n8n中导入工作流JSON文件
配置Gmail节点的认证信息
设置AI分类器的API密钥
自定义分类规则和标签映射
测试工作流执行
配置定时触发器（可选）

关键参数

参数名称	默认值	说明
maxEmails	50	单次处理的最大邮件数量
confidenceThreshold	0.8	分类置信度阈值
autoLabel	true	是否自动添加标签

最佳实践

优化建议

定期更新AI分类模型以提高准确性
根据邮件量调整处理批次大小
设置合理的分类置信度阈值
定期清理过期的分类规则

安全注意事项

妥善保管API密钥和认证信息
限制工作流的访问权限
定期审查处理日志
启用双因素认证保护Gmail账户

性能优化

使用增量处理减少重复工作
缓存频繁访问的数据
并行处理多个邮件分类任务
监控系统资源使用情况

故障排除

常见问题

邮件未被正确分类

检查AI分类器的置信度阈值设置，适当降低阈值或更新训练数据。

Gmail认证失败

确认Google API凭证有效且具有正确的权限范围，重新进行OAuth授权。

调试技巧

启用详细日志记录查看每个步骤的执行情况
使用测试邮件验证分类逻辑
检查网络连接和API服务状态
逐步执行工作流定位问题节点

错误处理

工作流包含以下错误处理机制：

网络超时自动重试（最多3次）
API错误记录和告警
处理失败邮件的隔离机制
异常情况下的回滚操作